Payment Lifecycle Specialist

• Execute high-volume payment processing tasks, including validating global currency fund transfers to ensure accurate and timely transactions, following established procedures.
• Process payments for cash, trade, merchant, or commercial card transactions as well as customer accounts and verification, performing basic research, reviewing sanctions, fraud, fund controls, and client investigation.
• Identify, resolve, or escalate procedural issues, operational errors, or potential fraudulent threats that may arise during payments processing and help prevent financial and reputational damage to the institution.
• Collaborate with cross-functional and cross-locational teams and clients, maintaining productive relationships to drive mutually beneficial outcomes in line with team objectives.
• Utilize automation technologies to streamline payment operations, enhancing efficiency and accuracy, and contribute to process optimization efforts by identifying inefficiencies in current processes and proposing solutions.
• Contribute to the development and implementation of anti-fraud strategies to detect and prevent fraudulent transactions.
• Informally coach new or less experienced teammates or check routine, non-complex tasks as needed.
• Monitor production queues for EFTS job stream processing, prepare general ledger entries for daily EFTS sub-proof, ensure EFTS endpoint files meet deadlines, verify accuracy of destination files, and ensure proper file settlement with internal and external agencies like the Federal Reserve Bank and EPN.
• Monitor the receipt, control, processing and accounting of all receive and origination files to/from Federal Reserve Bank and EPN to ensure all internal and external departmental, and NACHA (National Automated Clearing House Association) deadlines are met.
• Will be supporting the US Payments during the US Cut off hours, hence will be working in a complete US shift.

Required qualifications, capabilities, and skills

1. Basic or intermediate knowledge of global payment processing operations or similar operations, including understanding of standard operating procedures and customer-specific instructions.
2. Skilled in effective execution and task management, with strong time management abilities to ensure timely and accurate completion of work while adhering to established policies and procedures.
3. Proven ability in decision making and problem solving, utilizing critical and analytical thinking to ensure accuracy and effective solutions in moderately complex situations.
4. Ability to collaborate with stakeholders and cross-functional teams to solve problems, influence outcomes, and drive continuous improvement initiatives in payment processing.
5. Basic or intermediate computer, software, and technical skills, including alpha/numeric data entry and typing skills.
6. Basic understanding of cybersecurity controls and anti-fraud strategies to assist in identifying and addressing potential threats to protect information and systems.
7. Experience and a working knowledge of various aspects of International Payment Processing Operations. Knowledge of MS Access, Excel, PowerPoint, and Word