Patient Engagement Coordinator

Job Description

Job Title: Patient Engagement Coordinator (Healthcare Process) Experience Required: 6 months to 1 year in US Healthcare/Medical Billing Location: On-site – Mohali (Phase 8A) Work Schedule: Night Shift | Rotational Shifts | Weekend Availability Job Type: Full-time | Immediate Joiners Preferred About the Role We are looking for a dynamic Patient Engagement Coordinator with prior experience in the US healthcare domain, preferably in medical billing or patient coordination. This role demands exceptional communication skills, a strong understanding of healthcare processes, and the ability to thrive in a fast-paced, service-driven environment. Key Responsibilities Engage with patients via phone, email, and text to schedule and confirm appointments. Respond to patient inquiries and assist with resolving concerns related to their care or services. Accurately enter and manage patient data using EMR and practice management systems (experience with Athena is a plus). Support provider practices with administrative functions to ensure appointment compliance and gap closures. Maintain detailed records, update internal systems, and generate reports as needed. Achieve daily performance metrics, including outreach volume and appointment targets. Required Skills & Qualifications 6 months to 1 year of experience in US Healthcare/Medical Billing or a similar domain. Proficiency in Microsoft Office (Word, Excel, Outlook). Excellent written and verbal communication skills in English. Familiarity with EMRs or practice management software (Athena preferred). Typing speed of at least 35 WPM with accuracy. Strong interpersonal and problem-solving skills. Ability to multitask and meet deadlines under pressure. Positive, customer-centric approach and a strong work ethic. Why Join Us? Opportunity to work in a growing and dynamic healthcare organization. Structured training and support. Collaborative work environment with room for growth and development. Interested candidates can share their updated resume at: [email protected] Subject: Application for Patient Engagement Coordinator – [Your Name] Job Types: Full-time, Permanent Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Evening shift Monday to Friday Night shift Rotational shift US shift Weekend availability Supplemental Pay: Overtime pay Quarterly bonus Work Location: In person