Patient Counselor

• Meet and greet patients and attendants in a compassionate and professional manner.
• Listen to patients’ concerns empathetically and offer appropriate guidance.
• Explain the diagnosis, treatment options, procedures, risks, and expected outcomes in a simplified manner (as per doctor's advice).
• Counsel patients for surgeries, procedures, chemotherapy, dialysis, or other specialty treatments.
• Assist in understanding the care plan, timelines, and what to expect during hospital stay.
• Ensure informed consent is properly explained and signed.
• Coordinate with billing/insurance teams to explain estimated treatment costs.
• Counsel patients and families regarding insurance coverage, pre-authorizations, and package inclusions/exclusions.
• Guide economically weaker patients towards financial assistance, government schemes, or hospital support (if applicable).
• Coordinate between patient, consultants, TPA/insurance desk, and administration.
• Maintain proper counselling records and documentation for each patient interaction.
• Follow up with departments (labs, pharmacy, diagnostics) for timely updates to the patient.
• Offer empathetic communication, especially for critically ill patients or during difficult diagnoses (e.g., cancer, organ failure).
• Coordinate with psychologists/psychiatrists if deeper emotional support is needed.
• Help patients understand discharge process, medication instructions, diet plans, and follow-up appointments.
• Educate the patient/family about post-discharge care and emergency contact points.

Job Type: Full-time

Work Location: In person