patient co ordinator cum front office

• Front Office Management
• Greet and assist patients/visitors in a polite and professional manner.
• Manage incoming calls, inquiries, and appointment scheduling.
• Maintain the reception area in a neat and welcoming condition.
• Patient Coordination
• Guide patients for registration, consultation, diagnostics, and admission processes.
• Assist patients in filling forms, understanding hospital procedures, and billing queries.
• Coordinate with doctors, nurses, and other departments for patient requirements.
• Ensure proper follow-up and feedback collection from patients.
• Administrative Duties
• Maintain patient records, appointment schedules, and reports.
• Handle billing support and coordinate with accounts for payment clarifications.
• Monitor waiting times and update patients regarding delays.
• Customer Service
• Handle patient complaints and escalate issues to management when required.
• Provide information about hospital facilities, services, and policies.
• Ensure high-quality service and patient satisfaction.

Skills & Qualifications:

• Graduate in any discipline (preferably in Hospital Administration / Healthcare).
• Minimum 4 years of experience in front office / patient care services.
• Good communication skills (English, local language, Hindi preferred).
• Computer proficiency (MS Office, Hospital Management Software).
• Strong interpersonal, organizational, and problem-solving skills.

Key Attributes:

• Pleasant personality with positive attitude.
• Patient-friendly and empathetic.
• Ability to multitask under pressure.
• Team player with commitment to service excellence.

Preferrable candidate: Male candidate

contact :

vinothalakshmi E

6383566138

Job Type: Full-time

Benefits:

• Provident Fund

Work Location: In person