Pateint Care Coordinator

About the role

Betterway treats chronic lifestyle disorders using evidence-based Ayurved, enabled by technology. With a chain of multi-specialty Ayurved OPD care centers where a team of clinicians and paramedics, Betterway is dedicated to providing exceptional care, guidance, and support to its users.

Most user cases exploring Betterway are deeply clinical, with multiple disease conditions and complaints. These users are mostly first-time Ayurved practitioners. They book an appointment online for their planned visit at their preferred center.

Patient Counsellor & Coordinator

As a Counsellor, your role is to engage & counsel the patients, investigate their health concerns, help them understand the right course of treatment, set progress and recovery expectations, and ultimately guide them toward the right specialist available at BetterWay centers. You will ensure a smooth experience by assisting with appointment scheduling and fostering confidence in BetterWays approach:

• Patient listening
• Empathetic reassurance by addressing apprehension
• Clinical Analysis & Understanding of the Issue
• Validation of the Betterways experience in such case
• Counsel on Betterway Doctors / Treatment approach and its pros & cons
• Set the right expectations on benefits, possibilities, and limitations.

Your goal is to establish trust and understanding, ensuring users are supported throughout their journey of starting their treatment at Betterway, Connect with Users who have booked appointment or enquired online, counsel them to visit our center and get started at Betterway.

Also, research, discuss & learn on different clinical cases of similar conditions and their success rate

What we desire?

• Bachelor's degree in relevant fields.
• Proven experience in sales or counseling. (Experience in counselling in ayurved principles is plus)
• Educate patients on preventive measures, healthy lifestyle practices, and dietary habits aligned with Ayurvedic principles.
• Penchant for protocols, high clinical standards, and professionalism with peers, patients, and other stakeholders.•
• Research orientation with data first approach to improvise and enrich scientific development and validation of treatment, medication, and protocols