Job
Description
As a Technical Support Engineer, your role involves working closely with customers, suppliers, local business partners, and other employees in various functional areas such as engineering, planning, purchasing & production. Your primary responsibility is to provide correct technical and quotation solutions in a timely manner to the sales channel. Key Responsibilities: - Prepare Parts Quotation for Fisher Valves to sales and LBP channel - Provide accurate quotes for valve assembly spare parts - Recommend spare part numbers based on unit serial numbers, bill of materials, or Installation, Operation, and Maintenance manuals - Assist in identifying part numbers for non-recommended parts required by customers for equipment overhaul and repair - Support in identifying alternative parts that are compatible with existing valve process fluid - Compare new valve configuration against existing construction and provide essential parts for changing valve trim characteristics - Provide price and delivery information for Sempell items - Calculate list price based on global pricing guidelines - Understand Fisher specifications and procedures for proper selection of suppliers - Identify qualified approved suppliers and initiate parts production sourcing - Select the best offer from various vendors to increase gross profit while considering supplier delivery performance - Activate parts in FF2 based on list price and received delivery information from qualified vendors - Handle quote requests for Nuclear Items - Generate Spare Part Interchangeability Record based on serial and tag numbers for installed base, shutdown, and turnaround - Follow up and expedite contacts to deliver support in a timely manner - Generate monthly reports for management Qualifications Required: - Bachelor's degree in engineering - 1-2 years of work experience as a Technical Support Engineer or equivalent preferred - Knowledge of Control Valves - General understanding of materials In addition to the job responsibilities and qualifications, it is essential to recognize and accept HSE roles & responsibilities as defined in Emerson's Company Procedures. Failure to align with Safety Management System and Health and Safety procedures may result in disciplinary procedures. Ensure effective leadership in HSE, leading by example, setting the direction for a successful health and safety program, and creating a foundation for a positive safety culture. Discuss Health and Safety early in every meeting and manage HSSE risks and impacts effectively. Finish the assigned HSE training as an employee. Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow. They foster an environment that encourages innovation, collaboration, and diverse perspectives, believing that great ideas come from great teams. Continuous career development and an inclusive culture ensure support for thriving through mentorship, training, or leadership opportunities. Diverse teams working together are key to driving growth and delivering business results. Employee wellbeing is crucial, offering competitive benefits plans, medical insurance, Employee Assistance Program, recognition, flexible time off plans, paid parental leave, and more. As a Technical Support Engineer, your role involves working closely with customers, suppliers, local business partners, and other employees in various functional areas such as engineering, planning, purchasing & production. Your primary responsibility is to provide correct technical and quotation solutions in a timely manner to the sales channel. Key Responsibilities: - Prepare Parts Quotation for Fisher Valves to sales and LBP channel - Provide accurate quotes for valve assembly spare parts - Recommend spare part numbers based on unit serial numbers, bill of materials, or Installation, Operation, and Maintenance manuals - Assist in identifying part numbers for non-recommended parts required by customers for equipment overhaul and repair - Support in identifying alternative parts that are compatible with existing valve process fluid - Compare new valve configuration against existing construction and provide essential parts for changing valve trim characteristics - Provide price and delivery information for Sempell items - Calculate list price based on global pricing guidelines - Understand Fisher specifications and procedures for proper selection of suppliers - Identify qualified approved suppliers and initiate parts production sourcing - Select the best offer from various vendors to increase gross profit while considering supplier delivery performance - Activate parts in FF2 based on list price and received delivery information from qualified vendors - Handle quote requests for Nuclear Items - Generate Spare Part Interchangeability Record based on serial and tag numbers for installed base, shutdown, and turnaround - Follow up and expedite contacts to deliver support in a timely manner - Generate monthly reports for
