Only Female Candidates Preferred Position: PMO Analyst Location: Remote (India) Department: Customer Support Operations Reports To: Manager Role Overview We are seeking a detail-oriented and knowledgeable data analyst and PMO role to manage and maintain our reports, invoicing and other data. The role involves collaborating closely with the support operations and doctors team to ensure the accuracy and consistency of reports. This is a full-time remote position, suited to someone with a strong knowledge of data analyst and PMO role exceptional attention to detail. Key Responsibilities 1. Flagging and communicating operational requirements o Doctor rostering & shortage, leave calendar, Sourcing availability and problem solving gaps. o Doctor performance metrics (call duration averages, internal facing patient feedback. o Generating reports using provided data to assess and track trends. o Generating individualised weekly Doctor reports using data from doctor Issues sheet & doctor complaints register & patient feedback. 2. Fortnightly Dr Invoicing (start to Finish): o Manually convert data into invoicing spreadsheet for each individual service type with accurate payment and Emailing all Doctors + accounts individual invoices o Generating individual invoices & manually checking accuracy. o Generating invoice summary for accounts team & manually finding and adding correct invoice number for each doctor. 3. Team Collaboration: o Actively work with the operations team for rostering doctor, managing invoicing and help the team for other relevant work. o Contact the tech team for troubleshoot and resolve issues related which is related doctors queries. 4. Data Quality Assurance: o Maintain ambitious standards of data accuracy and follow the process compliance. o Regularly monitor and update doctor rosters and invoicing, upload documents. Requirements Educational Qualification: Any Graduation o Excellent communication skills, and good knowledge on power BI o Proficiency in data management and reporting tools o Strong organizational skills and attention to detail o Experience: Minimum 1 years of experience in health or related roles (experience in PMO or data analyst is an advantage) o Strong attention to detail and organizational skills o Proficient with Excel and Power BI - this is a MUST! Technology Skills o Ability to quickly learn and adapt to new software. Work Environment • Remote Work: Work from home, with access to a reliable internet connection • Team Collaboration: Participate in regular team meetings and communications via Microsoft Teams Compensation Competitive salary based on experience and qualifications. Additional benefits may include performance-based bonuses and professional development opportunities. Perks and benefits • Medical Insurance Shift Timings 05:30am to 02:30pm IST, Sat and Sun week off

Key Responsibilities: AWS Infrastructure Management: Design, deploy, and manage scalable infrastructure solutions on AWS, ensuring high availability, security, and cost optimization. Implement infrastructure as code (IaC) using tools such as AWS CloudFormation, Terraform, or AWS CDK. Oversee the configuration and management of AWS services such as EC2, S3, Lambda, RDS, Elastic Beanstalk, VPC, ECS/EKS, CloudWatch, and others. Continuous Integration and Continuous Delivery (CI/CD): Design, implement, and optimize CI/CD pipelines to support frequent deployments, using tools like Jenkins, GitLab CI, CircleCI, AWS CodePipeline, AWS CodeBuild, etc. Automate software deployment, testing, and monitoring for faster delivery cycles. Collaborate with development teams to ensure seamless integration of code into the production environment. Automation and Scripting: Create automation scripts for cloud infrastructure provisioning, configuration, and monitoring using languages such as Bash, Python, Shell Scripting, or PowerShell. Automate operational tasks like patching, backup management, and scaling of infrastructure to ensure high availability and performance. Monitoring and Performance Optimization: Set up and manage AWS monitoring tools such as CloudWatch, CloudTrail, and X-Ray to ensure system health, availability, and performance. Troubleshoot, diagnose, and resolve infrastructure-related issues, ensuring uptime and smooth performance of cloud services and applications. Implement alerting systems to proactively identify and respond to system anomalies and performance issues. Security and Compliance: Implement robust security practices within AWS environments by applying encryption, managing IAM roles, enforcing least-privilege access, and integrating security tools into the CI/CD pipeline. Automate security configurations and compliance checks, such as vulnerability assessments and patch management, to maintain security baselines. Manage network security, VPC configurations, security groups, and AWS-specific security tools (e.g., AWS GuardDuty, AWS WAF). Collaboration and Documentation: Collaborate with cross-functional teams (development, operations, security) to understand requirements and ensure that the infrastructure supports business needs. Maintain detailed documentation for infrastructure architecture, processes, CI/CD workflows, and disaster recovery plans. Provide training and support to internal teams on best practices for deploying and managing applications on AWS. Disaster Recovery and Backup Strategies: Design and implement backup, disaster recovery (DR), and business continuity plans for mission-critical applications and data. Ensure data redundancy and automatic recovery for high availability and minimal service disruption. Cost Optimization: Monitor AWS usage and optimize infrastructure cost by implementing effective cost control measures, such as right-sizing EC2 instances, using AWS Spot Instances, Reserved Instances, and Auto Scaling. Work with finance and infrastructure teams to manage budgets and ensure cost-effective utilization of AWS services. Continuous Improvement: Stay up-to-date with the latest trends and technologies in AWS and DevOps practices. Continuously improve the efficiency, security, and scalability of infrastructure and deployment pipelines. Evaluate and recommend new DevOps tools and technologies to improve team productivity and system reliability. Bachelors degree preferably in Computer Science, Information Technology, or a related field. Experience: 3+ years of experience in AWS cloud services and DevOps engineering. Experience with CI/CD pipelines, Git, and version control systems. Hands-on experience with AWS services (e.g., EC2, Lambda, RDS, ECS/EKS, S3, CloudWatch, CloudTrail, VPC). Experience with containerization technologies like Docker, and container orchestration platforms like Kubernetes, ECS, or EKS. Familiarity with IaC tools (e.g., Terraform, AWS CloudFormation, AWS CDK). Knowledge of Linux/Unix systems and scripting languages like Python, Shell, or Bash. Experience with cloud-native monitoring, logging, and alerting tools (e.g., CloudWatch, Datadog, New Relic, Splunk). Technical Skills: Strong understanding of AWS security best practices and managing access using IAM and security policies. Proficiency in containerization and orchestration with Docker, Kubernetes, and EKS. Knowledge of DevOps tools and practices for continuous integration, delivery, and automation (e.g., Jenkins, GitLab CI, AWS CodePipeline). Familiarity with serverless architectures, particularly AWS Lambda, API Gateway, and DynamoDB. Experience with AWS CloudFormation, Terraform, or AWS CDK to manage infrastructure as code. Basic networking knowledge, including setting up VPCs, subnets, security groups, and NACLs in AWS. Certifications (Preferred): AWS Certified DevOps Engineer Professional or AWS Certified Solutions Architect. AWS Certified SysOps Administrator or AWS Certified Developer Associate. Soft Skills: Strong problem-solving skills, with the ability to quickly diagnose and resolve issues. Excellent communication skills, able to collaborate with both technical and non-technical teams. Detail-oriented and committed to high standards of quality. Ability to work in a fast-paced environment and manage multiple priorities. Benefits: Competitive salary and benefits we take care of our team! Mentorship from experienced – learn from the pros. Opportunities to learn and grow in a fast-paced startup – your potential is limitless. The chance to contribute to something meaningful – make a real difference in healthcare. Join our team and help us transform the future of healthcare

ONLY FEMALE CANDIDATES - WFH(Remote) Role: Supervisor-Customer Operations Direct Reports: Customer Support Specialist & Customer Communications Specialist Direct Manager: Lead - Customer Operations Work Mode - Remote Flexible to Shifts(Morning, Noon & Night) About the role We are looking for a Customer Operations Supervisor to join our highly energised team. As a Customer Operations Supervisor with 2-4 years of experience, you will work closely with our Operations and Customer Support teams to ensure we deliver excellent customer support. A successful candidate will have excellent communication and organisation skills. Role responsibilities Manage the Customer Support team roster, ensuring suitable coverage for 24/7 operations Monitor the performance of the Customer Support team and ensure KPIs and SLAs are being met Onboarding and training of Customer operation and Support team Documenting & reviewing Customer Support processes, ensuring the team operates efficiently Monitor support universal inbox and respond to patient/Doctor enquiries Present weekly & monthly reports of the Customer Support team Manage Customer Support Specialists, Customer Communications Specialists & Call Centre Operators What you will be doing first up Audit current activity to understand effectiveness and efficiency. Review key performance metrics set by Business Operations Manager (1st response time, ticket resolution time, CSAT etc....) Hire and coach Customer Support & Communications specialists on how we operate Engage & report to Operations team for scheduling & performance reviews Hola health Customer Operations Supervisor Working relationships Internal - Operations & Support Teams External - Patients, Doctors, and Pharmacies About you Working in a startup is different. You need to be smart, resilient & self-motivated. You like (calculating) risk taking, grabbing the initiative, and tackling a big challenge. You must be a constant learner, be curious & willing to challenge the status quo. You have strong analytical skills and enjoy using data for better decision making. You are motivated by finding better ways of doing things. Bonus points if you have Prior startup experience Prior experience in Customer Support/Communication role or Operations Managing and scaling Customer Support team Remuneration Base salary commensurate with skill & experience Our expectations We are a fast-paced start-up that often has large, changing projects that require all hands-on deck. We offer a flexible work environment and in turn expect our people to be able to adjust their workload and working hours to be available when demanding projects arise

Job Title: Network Engineer(WFO) Location : Chennai Job Summary: We are seeking a highly skilled and security-focused Network Engineer with hands-on experience in Sophos Firewall administration , site-to-site VPN configuration , and network security implementation . This role is critical to maintaining the integrity, performance, and protection of our multi-site enterprise network infrastructure. You will lead initiatives involving secure network architecture, firewall optimization, and security compliance. Key Responsibilities: Design, implement, and manage secure network infrastructure across data centers, remote offices, and cloud environments. Configure, administer, and optimize Sophos Firewalls , including advanced rule sets, NAT policies, IPS, content filtering, and application control. Deploy and maintain site-to-site and remote access VPNs , ensuring secure and reliable communication between internal and external systems. Monitor, troubleshoot, and resolve network performance, security, and connectivity issues across LAN/WAN/WLAN. Lead efforts in securing network access, segmenting traffic, and enforcing internal security policies across network layers. Integrate network systems with Sophos Central for endpoint protection and unified threat management. Analyze logs, identify threats, and respond to potential incidents using IDS/IPS, web filtering, and traffic analysis tools. Work with IT security teams on compliance, risk management, and implementation of standards like ISO 27001, NIST, or GDPR. Document network architecture, firewall policies, VPN configurations, and access control policies. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). 5+ years of experience in network engineering, with a strong focus on network security and firewall management . Proven hands-on experience with Sophos XG/Firewall configuration and Sophos Central platform. Extensive experience setting up and managing site-to-site VPNs , remote access VPNs, and secure tunnels. Deep understanding of networking protocols and services: TCP/IP, VLANs, BGP, OSPF, NAT, DHCP, DNS . Proficiency with monitoring and diagnostic tools (e.g., Wireshark , PRTG , SolarWinds , etc.). Experience with high-availability network design, failover configurations, and load balancing. Preferred Qualifications: Sophos Certified Engineer/Architect or similar firewall certification. Additional certifications: CCNP (Security or Routing & Switching) , Network+ , or CISSP . Familiarity with cloud networking (AWS, Azure, or GCP) and hybrid security models. Knowledge of Zero Trust Network Architecture , NAC (Network Access Control) , or microsegmentation . Experience in regulated industries (e.g., healthcare, finance, government ) is a plus. Soft Skills: Security-first mindset and strong analytical thinking. Ability to lead projects and mentor junior engineers. Excellent communication and documentation skills. Proactive, self-driven, and adaptable to fast-paced environments.