We are seeking a proactive and detail-oriented Customer Relationship & Operations Analyst to join our customer success team. This role involves managing and analysing customer interactions to enhance customer satisfaction and drive retention. Key Responsibilities: Regular outbound calls to customers with ongoing orders Respond to inbound customer queries and complaints, ensuring timely and satisfactory resolution. Arranging demos for the customers in co-ordination with the service team Share tracking with the customers & sorting out their delivery-related queries Maintaining customer communication end to end starting from dispatch to the delivery of the items along with the post sales services. Maintain accurate records of customer interactions & issues in the CRM system. Requirements: Bachelor's degree (any) Freshers are preferred Excellent verbal communication and listening skills. Strong analytical and problem-solving abilities. Empathetic, patient, and committed to delivering outstanding customer service.
Oxygen Times is a medical equipment eCommerce company based out of Delhi/NCR. Responsibilities - Promote and sell medical devices to end customers (B2C) remotely - Converting inbound and outbound leads - Communicates with customers on a regular basis to sell one product or multiple services via phone calls. - Responsible for converting provided leads, assessing needs and persistent follow-ups with the clients to maximise the benefits. - Ability to learn about medical devices and promote advisory to the customers. - Implement market development strategies and changes as needed. Maintaining daily sales data in the database and generating accurate reports. - Build market position by developing healthy client relationships, generating new requirements and upselling/ cross-selling of the products/ services. Requirements and skills -Graduate or Postgraduate -0-2 years of experience in sales -Field of study: Biomedical / Biotechnology / Microbiology / B.Pharma / M. Pharma / B.Sc or Msc (Any Biology Field) -Ability to work unsupervised with high level of productivity -Excellent communication skills in English and Hindi