Outreach Specialist

Job Description

Responsibilities: You will procure comprehensive information on the data tracked by the respective department. Assist in resolving client questions as it relates to verifying information via company contacts and assist in audits on department datasets in order to reduce errors. Will work within parameters and with limited supervision to ensure quality and performance to set standards. Keeps up to date in knowledge of content sets. Builds industry knowledge by understanding industry trends and reporting standards. Provides input and ideas for new collection methods and product enhancements related to the covered content sets. Help leadership in managing queue and review team production. Troubleshoots problems or issues and provide support to the team. Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets. What Were Looking For: B.Com. / BBA / M. Com. / MBA Advance Proficiency in English communication is MUST. Candidate working in BPO sector for US process would be preferred. Certification or knowledge/experience in MS-office (Excel, Word, PowerPoint). Willing to work in rotational shifts.