3 Outlook Troubleshooting Jobs

As a Service Desk Engineer L1 at Base8, you will play a vital role in providing technology and business consulting services to clients in the US and Canada. In this position, based in Hyderabad, you will collaborate closely with the team in the United States using various communication channels like video chat, instant messaging, email, and phone calls, as well as our software platform. Your role will require exceptional English communication skills, both written and oral, as you will be responsible for documenting all activities and interactions in the IT Service Management Tool, ServiceNow. You will utilize the knowledge base within ServiceNow to address known errors and facilitate issue resolution efficiently. Additionally, you will handle customer support tasks related to mobile device activations, advanced troubleshooting, and customer orders through portals. As a Service Desk Specialist, you will focus on resolving complex issues and assisting customers with unique processes. You will demonstrate a solid grasp of contractual objectives and Service Level Agreements (SLAs) while managing a variety of support channels, including phone and email support. Your responsibilities will also include providing IT support for multiple technologies, mainly Microsoft products, to a broad user base. To excel in this role, you should possess 2-3 years of experience as a Service Desk Analyst in a similar environment, along with a relevant IT-related qualification. Proficiency in Windows, Active Directory, Office 365, and troubleshooting tools is essential. Familiarity with ITIL Service Management best practices and professional IT certifications like Microsoft MCP, MCSA, MCSE, or equivalents will be advantageous. Being detail-oriented, following established processes, and adapting to diverse situations are key qualities that will contribute to your success in delivering superior service to clients. Your willingness to work night shifts and collaborate effectively with clients from different regions, such as the US, UK, Canada, and Australia, will be critical in meeting Base8's goals and exceeding client expectations.,

The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives. You will be responsible for providing 24/7 support and exceptional customer service. Additionally, you will monitor and resolve alerts from Microsoft Teams Rooms Pro Management Portal, troubleshoot AV equipment, network connectivity, and applications, and maintain system reliability while minimizing downtime through proactive maintenance. Effective communication of updates and solutions in multiple languages is essential. It is important to stay current with tools, updates, and best practices. Specialized support areas include Security & Compliance (Device compliance, Windows updates), Mobile Support (Device setup, Intune, authentication), Network Troubleshooting (VPNs, network types), Messaging & Office Products (Outlook troubleshooting, integration), OS & Hardware (Device setup and hardware issues), and Conferencing & Collaboration (Microsoft Teams setup, navigation, and troubleshooting). Proficiency in the Japanese language (Read + Write + Speak) at N1 level is required. A Bachelor's degree in IT, Computer Science, or a related field is preferred. Relevant certifications such as SC-900, AZ-900, CompTIA A+, and Microsoft 365 Fundamentals are beneficial. In this role, you will be evaluated based on Service Desk Delivery (Adherence to TAT, SLA as per SoW, Minimal Escalation, Customer Experience) and Personal factors (Attendance, Documentation, etc). Join Wipro, a company focused on building innovative solutions and empowering individuals to reinvent themselves and their careers. Realize your ambitions in a purpose-driven environment that welcomes applications from people with disabilities.,

Req ID: 325594 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Shift: Rotational shift. Qualification: Graduate with relevant experience/knowledge in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills. Work from Office Profile, 24x7 rotational shift. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.