OTA and Reservation Executive

Company Description

We are a growing company with our HO situated at Siliguri. Currently we operate 2 properties and wish to come up with 2 more within the next 6 months.

Role Description

This is a full-time on-site role for an OTA and Reservation Executive located in Siliguri. The OTA and Reservation Executive will be responsible for managing online travel agency (OTA) platforms, handling reservations, providing excellent customer service, and ensuring customer satisfaction. Daily tasks include updating and monitoring OTA listings, responding to guest inquiries, processing reservations, and coordinating with sales and marketing teams to maximize bookings and revenue.

Qualifications

• Strong Communication and Customer Service skills
• Experience in Customer Satisfaction and Sales
• Proficiency in managing Reservations and OTA platforms
• Attention to detail and ability to multitask
• Excellent organizational and problem-solving skills
• Ability to work independently and collaboratively
• Experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management, Business, or related field