Order to Cash Operations Associate

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? BASIC PURPOSE Offer a professional approach to interact with and support US Foods vendors and sales organization to deliver exceptional customer service experience. Provide support approving the Credit & Debit invoices. Effectively communicate with Requestors, Finance dept, Sales team, Merchandizing, Operations, Credit, etc. Our Customer Contact Teams are responsible for reviewing and approving Credit & Debit invoices through Service Requests raised by Customer contact The order entry team places orders on behalf of seller’s basis the details shared in the Service Request (SR) This ensures that the CDMR coordinators can verify the requests and approve the credit or debit invoices. During the verification process, accuracy and following the Desktop procedure is holds key which will lead to Customer satisfaction Daily Operations – 100% Focus on the timely and accurate completion of high-volume customer support transactions including, but not limited to: • Verify requests by ensuring all customer details, product quantities, and delivery times are accurate, and that supporting documents are attached • Timely and accurately processing Credit & Debit memos • Work with finance teams on credit requests • Co-ordinate inquiries with appropriate teams (Finance, Requestor, Sales/Market etc ), as needed. • Open to Night Shifts (US Time Zone) Education/Training: • Graduate in any discipline Related Experience: • 2-3 years’ experience in any back office, SOP/DTP driven process • Experience in food service distribution preferred but not mandatory.
What are we looking for? •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to establish strong client relationship Knowledge/Skills/Abilities: • Excellent written and verbal communication skills • Must possess strong problem-solving and organizational skills - ability to prioritize workload, meet deadlines and follow through on commitments. • Intermediate computer skills, including generating simple letters, data entry, etc. Prior knowledge of CRM tools and/or telephone systems a plus. • Ability to learn proprietary US Foods systems Order management etc. • Working knowledge of Microsoft Office suite and Outlook required • Must be a quick learner and come up with process improvement ideas • Team player who collaborates well with others. • Ability to work with minimal oversight, demonstrating business maturity in conduct of daily activities. • Ability to work calmly under pressure. • Ability to learn new processes and technology while working in a changing environment.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts