Job
Description
Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The role of the Collector is to ensure the prompt collection of payments within the stipulated payment terms, with the aim of optimizing Accounts Receivable (A/R) and enhancing the percentage of current AR, while minimizing write-offs. This role involves regular interaction with the client??s Sales/Operations Organization, along with other internal departments. Additionally, the Collector will maintain external communication with the assigned client portfolio.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction")Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepanciesFollow and execute activities assigned by the Collections Team Lead.Responsible for calling, emailing, & making payment arrangements with customersPreparing and reviewing AR Adjustments, statements of accounts receivable, reminder lettersEnsure the completeness and accuracy of invoices in the AR system.Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments Work closely with key teams such as Credit and Sales in mitigating collection riskCollaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectivesProvide administration work related to collections, such as preparing adjustment vouchers, statements, and letters Responsible in responding all internal & external emails within agreed TATEscalate unresolved issues to management timely and follow through with issues until the final resolutionWritten and spoken ability to communicate in English for Accenture interaction Attention to details Must be a good team player Excellent customer serviceResponsibility and accuracy in the completion of received tasks Flexibility, especially in the period of month quarter year end closing Excellent interpersonal and communication skillsTime management and organization skills Ability to work in a multicultural and diverse environmentA natural ability to adapt to changeExcellent working knowledge of MS Office Demonstrates the ability to work as part of a team Bachelor s degree preferredMinimum 2 years of experience in B2B Collections processCollections License considered beneficialGood working knowledge of an ERP system; ORACLE experience would be an added advantage
Roles and Responsibilities: ?¢In this role you are required to do analysis and solving of lower-complexity problems?¢ Your day to day interaction is with peers within Accenture before updating supervisors?¢ In this role you may have limited exposure with clients and/or Accenture management?¢ You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments?¢ The decisions you make impact your own work and may impact the work of others?¢ You will be an individual contributor as a part of a team, with a focused scope of work?¢ Please note that this role may require you to work in rotational shifts
Qualification Any Graduation
