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Capgemini

2 - 6 years

0 Lacs

haryana

Posted:3 days ago| Platform: Shine logo

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Skills Required

customer service technology communication process improvement knowledge of processes analysis toolstechniques multitasking attention to detail

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a member of the team at Capgemini, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team, and deliver a high quality and cost-effective service. You will be proactive in ensuring the delivery of a customer-focused service to clients. You will have a good understanding of the business context for the analyzed data and can draw insights and make relevant recommendations with coaching. Your individual performance (efficiency and effectiveness) will impact the performance of the overall engagement. Key Responsibilities: - Have good knowledge of the process, policies, and desktop procedures within your engagement. - Possess good knowledge of the Client business area you support. - Display a developing understanding of Capgemini, the way of doing business, the technologies involved, and operational processes & procedures recommended. - Identify simple ideas that add value to day-to-day operations or tasks and make improvements to processes within your own area of remit. - Have an excellent command of the functionalities of the technology used for the delivery of services in the specific client context. - Have a general knowledge of CG Platforms approach and the Automation Drive Suit. - Be familiar with standard analysis tools/techniques. - Understand KPI measures and their basic impact on profitability. Qualifications Required: - Ability to multi-task, communicate effectively and maintain attention to detail in all aspects of daily tasks. - Ensure that the daily activities within your responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets. - Analyze processes, recommend improvements, and manage all internal controls on documents. - Demonstrate knowledge of processes and procedures relevant to the function and proactively identify improvement opportunities. Additional Details about Capgemini: Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. With a strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Working at Capgemini provides a supportive environment with flexible work arrangements to maintain a healthy work-life balance and a focus on career growth through various career growth programs and diverse professions.,

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Capgemini

IT Services and IT Consulting

Paris France

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