Order Coordinator/Order Processing Executive

Job Description

Company: Big Imports & Gifts Big Imports and Gifts, also known as BigImpex, is a leading corporate gift supplier established in Mumbai in 2003. With 150+ team members across BigImpex, Gokaldas Packaging, and Zexcel Medical Communications, we aim for excellence in every partnership. We specialize in creating innovative and custom-designed products to serve our clients’ unique needs with the goal of helping our clients build stronger brands through high-quality corporate gifts. LOCATION: Bandra/ MumbaiOrder Co-Ordinator Role Definition As an Order management/Operations person you are responsible for all aspects of order processing. This includes everything from entering new orders to inspecting shipments to managing customer satisfaction and more. You must also work with other departments as needed and direct warehouse personnel to get shipments out. Responsibility Deliverable 1. Developing & Executing Order Management Strategies 2. Data Management 3. Developing skills & business knowledge Tasks and Activities 1. Developing & Executing Order Management Strategies: Coordinating with Internal Team/Clients/Suppliers & Vendors for Order processing, Maintaining good relationships with all Stakeholders (Internal Team, Clients/Suppliers/Vendors, etc.) Review order Terms & conditions with customers to comply company policy, Negotiate with suppliers, vendors, and other representatives to procure best prices and quickest service for equipment & supplies, Tracking Purchase orders with suppliers & Orders in process (Sales), Monitoring and Navigating the Logistic system/Transporters for Dispatching details 2. Data Management Maintain and verify appropriate paper work and carry out specified requests, Keep track of Inventory and supplies before completing customer orders, Maintaining Invoice & Performa Records and Uploading the same on company portals or handing it over to the respective Teams, 3. Developing skills & business knowledge Supporting the Senior Manager Operations in delivering agreed activities, Attending internal meetings not only for better understanding of the company but also to improve further planning for Order Management. Measurement Metrics 98% of orders should go on time No of complaints/rejection No of orders handled on time No of delayed orders Skills Required: Good Spoken and Written English Good Communication and Interpersonal Skills Proficient in Ms. Office Excel Strong Multi-tasking ability Efficient Time Management Good knowledge of Mathematics Documentation and Data Management Skills