Order and Delivery Management

Ericsson proudly invites applications for the dynamic role of Order and Delivery Management (ODM). A position critical to our operations, the ODM plays a key role in managing, monitoring, and executing all aspects of order fulfillment, including delivery, returns and transportation. This role serves as a linchpin within our supply chain, ensuring efficient execution and optimal management of order and return flows to align with sales order and project requirements. If you have a demonstrable capacity for order execution, a talent for logistical planning, and a commitment to outstanding service, we want to hear from you.

• Define delivery strategies, aligning them with customer expectations in terms of cost, timeline, and specifications.
• Manage and oversee the registration of incoming customer orders, ensuring clarity and accuracy.
• Proactively monitor all aspects of the order to ensure timely acknowledgments and alignment with customer or project specifications.
• Assign and release products to relevant network activities, managing materials availability confirmations.
• Aid in the processing of invoices/credit notes relevant to purchase and non-purchase orders.
• Determine appropriate strategies and locations for returns by managing and controlling the receipt of faulty/excess material.
• Handle creation and registration of Customer Service Requests (CSR), determining acceptance or rejection criteria.
• Safeguard the timely execution of shipments from logistic service providers, ensuring the creation of Transport Service purchase orders.

• Dangerous Goods Compliance Management.
• Order Planning and Acknowledgement.
• Transport Optimization.
• Order Creation.
• Order Delivery Preparation.
• Order Monitoring and Maintenance.
• Excess Material Management.
• Return Management.
• Goods Transport.