Job
Description
As a member of the Support organization, your focus will be to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. You will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. You should have an understanding of all Oracle products in your competencies and in-depth knowledge of several products and/or platforms. Additionally, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Your job duties will be varied and complex, requiring the utilization of independent judgment. You may have a project lead role. A minimum of 4 years of experience with Core products or five years of experience with Applications products and a technical degree are required for this position. Responsibilities: Oracle Advanced Customer Services (Oracle ACS) requires Oracle Fusion SaaS experienced Analysts for SME and Lead positions with implementation and/or Support exposure and sound knowledge in Oracle Fusion SaaS Functional & Technical domains. Candidates should demonstrate capabilities of being Subject Matter Experts (SMEs) in their fields with capabilities spanning across multiple SaaS Modules/applications and hands-on abilities to lead teams. Positive attitude, good communication skills, analytical skills, problem-solving skills, customer interfacing skills, and enthusiasm to learn new applications, solve complex problems, think up and deploy innovative solutions for ACS customers are expected. Candidates with Functional or Technical (PL/SQL, BI, Web Services, APIs, FBDI/HDL/HSDL/PBL, Integrations/Interfaces) or both skills are welcome to apply. Applications: Oracle Fusion SaaS SCM & Procurement (SCP, OM, INV, MFG, Proc, PLM, WMS) / (PL/SQL, BI, Web Services, APIs, FBDI/HDL/HSDL/PBL, Integrations/Interfaces) Experience levels: Expected experience range from 5 to 9+ years in SaaS Diversity & Inclusion: An Oracle career can span industries, roles, countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. Oracle believes that innovation starts with diversity and inclusion and is committed to creating a workforce where all individuals can do their best work. If you require accessibility assistance or accommodation for a disability at any point, please email accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,
