Oracle PLM, Production support

Key Responsibilities

1. Production Support

   :

• Provide day-to-day support for

  Oracle PLM

  systems, ensuring system uptime and performance are optimal.
• Monitor and troubleshoot production issues in Oracle PLM, identifying root causes and implementing solutions.
• Work closely with business teams to understand their requirements and provide technical solutions to resolve any production-related challenges.
• Ensure smooth operation of

  Product Data Management (PDM)

  ,

  Document Management

  , and

  Bill of Materials (BOM)

  functionalities within the Oracle PLM system.

1. Incident and Problem Management

   :

• Manage

  incident tickets

  raised by users, ensuring timely resolution and root cause analysis.
• Perform

  impact analysis

  for production issues and apply necessary patches or configurations.
• Collaborate with technical teams to resolve

  data issues

  ,

  workflow failures

  , and

  system bugs

  .
• Participate in

  problem management

  to address recurring system issues and suggest preventive actions.

1. Configuration and Customization Support

   :

• Assist in supporting

  PLM configurations

  and settings, ensuring they align with the organization's processes.
• Provide support for customizations within Oracle PLM applications, including modifications to

  UI

  ,

  workflows

  , and

  integrations

  .
• Troubleshoot and resolve issues related to

  Oracle PLM integrations

  with other ERP modules (e.g., Oracle EBS, Oracle Cloud).

1. System Upgrades and Maintenance

   :

• Assist in

  Oracle PLM upgrades

  ,

  patches

  , and

  system maintenance

  activities.
• Coordinate testing and validation of new releases or patches in collaboration with the testing team.
• Ensure that the system is up to date with the latest Oracle patches and release notes.

1. User Support and Training

   :

• Provide support to end-users on day-to-day issues related to

  Oracle PLM

  functionalities.
• Assist in

  user training

  for PLM-related processes and functionalities.
• Create and maintain

  documentation

  , including FAQs, troubleshooting guides, and training materials for users.

1. Collaboration and Communication

   :

• Work closely with business teams, functional analysts, and developers to identify and resolve issues in the PLM application.
• Collaborate with other IT teams for cross-functional troubleshooting (e.g., database, infrastructure, integrations).
• Provide timely updates on issue resolution status and system performance to stakeholders.

1. Testing and Validation

   :

• Support

  user acceptance testing (UAT)

  and

  regression testing

  for production fixes, patches, or new features.
• Ensure new features and fixes do not impact existing functionality.

Skills and Qualifications

Mandatory Skills

• Strong knowledge of

  Oracle PLM (Product Lifecycle Management)

  applications, including

  Product Data Management (PDM)

  ,

  Document Management

  , and

  Bill of Materials (BOM)

  .
• Proficiency in

  Oracle E-Business Suite (EBS)

  and integrations with PLM solutions.
• Hands-on experience with

  Oracle PLM configuration

  and troubleshooting.
• Strong expertise in

  SQL

  and

  PL/SQL

  for querying and resolving data-related issues.
• Solid understanding of

  business processes

  related to product lifecycle management and manufacturing.
• Experience in

  incident management

  , troubleshooting, and resolution in a production environment.
• Ability to manage

  system upgrades

  ,

  patches

  , and

  version control

  .

Desired Skills

• Familiarity with

  Oracle Cloud PLM

  or other cloud-based PLM systems.
• Experience with

  Oracle Application Framework (OAF)

  and

  Oracle Workflow

  .
• Knowledge of

  Java

  or

  JavaScript

  for customizing and scripting in Oracle PLM.
• Familiarity with

  Oracle Integration Cloud

  or other integration tools.
• Strong problem-solving and analytical skills.