Oracle Middleware Administrator/Weblogic Admin

Role Overview: As a member of the Support organization at Oracle, your focus will be on delivering post-sales support and solutions to the Oracle customer base. You will serve as an advocate for customer needs, resolving both non-technical and technical inquiries via phone and electronic means. Your responsibilities will include being a main point of contact for customers, facilitating customer relationships with Support, and providing advice and assistance to internal Oracle employees on customer situations and issues. Key Responsibilities: - Talk to the customer's IT staff periodically, either at the client's site or remotely, to resolve moderately sophisticated technical problems related to the installation, maintenance, use, and repair of Oracle products. - Work with a general mentorship from senior engineers and management and may work independently in some areas. - Complete duties and tasks independently within defined policies and procedures. - Maintain substantial customer interfacing and demonstrate the ability to work with customers independently while ensuring high levels of customer satisfaction. - Install, configure, and coordinate Oracle WebLogic Server. - Possess expert knowledge of Oracle WebLogic Architecture, clustering, and domain configuration. - Perform WebLogic upgrades, patching, and performance tuning. - Demonstrate good communication and customer leadership skills. - Hold a Bachelor's degree in Computer Science, Engineering, or equivalent experience, with at least two years of related experience. Qualifications Required: - BE/BTech and/or MS in Computer Science or equivalent is preferred. - Oracle WebLogic / SOA / OCI Certification is preferred. - Optional skills in Docker, Kubernetes, and Containers are a plus. - Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. - Strong analytical skills and technical troubleshooting abilities are required. - Ability to manage technical situations, develop action plans, and facilitate issues with Development and Support. - Availability to work in a 24X7 capacity and willingness to travel when required. Additional Information: The Advanced Customer Services (ACS) unit within Oracle's Customer Service Organization establishes long-term relationships with customers through annuity-based service contracts and project-based services. ACS provides tailored support to ensure organizations" Oracle technology investments deliver innovation and performance. The organization emphasizes customer happiness and supports businesses at every step. Oracle promotes diversity and inclusion in its workforce, offering a competitive suite of employee benefits and opportunities for career growth and innovation. The company values diverse insights and perspectives, encouraging thought leadership and a culture of inclusivity and integrity. Please note: Oracle is an Affirmative Action Employer in the United States.,