Oracle Fusion Production Support Service Engineer

Role & Responsibilities

• Provide end-to-end production support for Oracle Fusion Cost Management and Inventory modules, ensuring high availability and performance.
• Troubleshoot system issues, analyze error logs, and implement corrective measures to minimize downtime.
• Collaborate with cross-functional teams to diagnose and resolve production incidents, ensuring compliance with SLAs.
• Monitor and maintain system health and configuration, implementing process improvements where necessary.
• Manage cost control workflows and inventory processes to optimize system functionality.
• Develop and maintain thorough documentation of support processes and technical procedures.

Skills & Qualifications

Must-Have:

• Bachelor s degree in Information Technology, Computer Science, or a related field.
• Proven experience in Oracle Fusion Production Support, specifically with Cost Management and Inventory modules.
• Strong troubleshooting, analytical, and problem-solving skills in a production environment.
• In-depth knowledge of Oracle Fusion configuration, integration, and support tools.
• Excellent communication skills and the ability to work collaboratively in an on-site team setting.

Preferred:

• Prior experience working in a fast-paced, on-site environment in India.
• Familiarity with SQL databases and performance tuning in a production setting.
• Experience with incident management systems and continuous improvement practices.