Oracle Fusion ERP Expert

As a member of the Support organization at Oracle, your main focus will be to provide post-sales support and solutions to Oracle customers. You will act as an advocate for customer needs, resolving post-sales non-technical inquiries through phone and electronic channels. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a primary point of contact for customers, you will play a crucial role in building and maintaining customer relationships with Support. Moreover, you will offer guidance and support to internal Oracle employees on various customer situations and escalated issues. Key Responsibilities: - Deliver post-sales support and solutions to Oracle customer base - Resolve post-sales non-technical customer inquiries via phone and electronic channels - Address technical questions related to the use of and troubleshooting for Electronic Support Services - Facilitate customer relationships with Support - Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues Qualifications Required: - Previous experience in customer support role preferred - Strong communication skills, both verbal and written - Ability to troubleshoot technical issues effectively - Excellent customer service skills - Bachelor's degree in a related field preferred Please note that the career level for this position is IC4.,