Job
Description
An ideal candidate will have a proven track record in structuring, planning and executing Oracle ERP delivery project, both with on-prem and cloud technologies. You will be working with a talented team of professionals and playing the lead role in managing project deliveries. You will also be responsible for planning and deploying support services as defined by the agreed upon Service Level Agreement and ensures deliverables are met. Key Responsibilities Estimation and planning for large, complex projects including Oracle ERP, Oracle Fusion Developing detailed project plan, WBS Driving forward the delivery of high-quality work on-time and on-budget Managing end to end technical delivery across the entire delivery lifecycle Providing relevant delivery expertise to support design and implementation work Identifying and managing the risk, assumptions, issues, and dependencies across the project Working closely with our clients to manage stakeholder expectations and our delivery assumptions and plans Developing and managing end to end delivery plans Using a variety of delivery methodologies including Waterfall and Agile Coordination of support resources, as well as, facilitating communication with customers and internal partners. Lead team training to ensure the team is familiar with IT service delivery processes and best practices. Maintain knowledge set and capabilities of team functions. Manage and Oversee 24x7 Support Operations delivered by a Global Team. Design and follow appropriate governance model/plan for SLA-based support contracts. Drive cross-functional interaction to ensure successful and timely delivery of high-quality support services. Ensure that systems, processes, and methodologies as specified, are followed to ensure effective monitoring, control, and support of service delivery. Manage regular internal and customer-facing operational reporting, incident management, resource forecasting and utilization, and overall account status. Responsible for timely and accurate monthly billing in accordance with the clients contract. This includes regular reviews and management of resources time and timesheets. Ensure excellence in service delivery to ensure customer satisfaction and minimize downtime. Identify areas for process improvement to ensure that teams are improving performance and service quality. Lead efforts at client engagements and across Centroid to implement and measure the improvements. Track, manage, negotiate, and maintain client SOWs (Statements of Work), budgets, and project resource timesheets. Communicate potential needs for change orders with clients based on new support needs or projects. Requirements 10+ years of proven delivery and implementation experience of Oracle ERP (EBS and Fusion) with at least 1 full scope Oracle ERP delivery project. Excellent communication skills Proven ability of successfully managing entire projects or phases of projects across the delivery Lifecycle (design, build, test and transition) along with effective management of associated budgets Demonstrable experience managing customers and delivery of IT services. Proven people management skills. ITIL Service Delivery qualification is good to have. Ability to identify and understand Risks, Assumptions, Issues and Dependencies Proven experience of working with clients and offshore delivery centres and remote teams Strong organisational skills managing multiple priorities simultaneously. Experience of line managing resources and project managing a team of resources Mastery of managing complex deliveries coordinating with more than one supplier with multiple dependencies and work plans Cloud/ industry certifications and credentials Strong Technical and Emotional Quotient Benefits As part of a growing, ambitious, and progressive organization you will receive a competitive compensation package including retirement benefits, health and life insurance. In addition to your fixed salary, you will also receive variable compensation linked to the achievement of your goals.
