Optical - Optometrist

As an Optical Optometrist, your role involves providing expert guidance on lens and spectacle selection to ensure high-quality customer service. You will be responsible for counseling patients on optical solutions, assisting in sales, performing necessary spectacle-related procedures, and conducting comprehensive eye check-ups. It is essential to maintain compliance with hospital standards and accurate records of sales, customer interactions, and eye examinations. Key Responsibilities: - Provide expert counseling on lens and spectacle selection based on customer needs and preferences. - Suggest suitable frames considering face shape, size, and customer requirements. - Communicate promotional offers related to optical sales to customers. - Handle customer inquiries and concerns effectively. - Provide proper usage instructions to customers. - Assist bystanders with minor optical services such as cleaning and nose pad changes free of cost. - Conduct comprehensive eye check-ups. - Assess vision problems and recommend suitable corrective measures. - Prescribe appropriate lenses and spectacles based on examination results. - Identify signs of ocular diseases and refer patients to ophthalmologists when necessary. - Educate patients on eye health, proper spectacle care, and the importance of regular check-ups. - Follow the daily work schedule and maintain a professional appearance. - Conduct physical count of frames and sunglasses and report to the supervisor. - Arrange frames in the display according to price range. - Ensure accurate completion of job card filling, billing entry, sale order creation, fitting process entry, and sale slip entry. - Perform spectacle dispensing, quality checking, and basic spectacle repairing. - Coordinate with staff regarding delivery, courier, and resale process of spectacles. - Maintain and update daily and monthly reports, including Optical Performance Reports and Sales Performance Reports. - Handle customer complaints, update the complaint register, and report to the Optical Manager. - Guide customers to the optometrist for final spectacle checks and comfort confirmation before delivery. - Maintain records such as the camp spectacle verification register. - Assist with tasks assigned by the Branch Manager (BM) or HR as required.,