Ops Support Specialist

Role Overview: You will be a part of the UAE Consumer business team, where you will be involved in various activities such as loan processing, trades/order processing, corporate actions processing, security/account maintenance, and other related aspects of UAE consumer banking business. Your role will require you to learn different aspects of the UAE business, offering you a comprehensive understanding of the client experience from order booking to asset maintenance, trade settlement, corporate actions, and reconciliation of assets. Key Responsibilities: - Process customer instructions related to Investment operations. - Track and work within the required Service Levels. - Manage different work queues and assist with the production of department MIS and reporting. - Take personal responsibility for your performance, identifying enhancements to processes that realize tangible benefits. - Deliver a high level of customer service to both internal and external customers. Qualifications Required: - 2-4 years of relevant experience. - Flexible to work in the UAE time zone and holidays. - Excellent communication skills, both verbal and written. - Good Microsoft skills including Excel, Word, and Outlook. - Knowledge of risk & controls to resolve first level escalated inquiries. - Computer literate and ability to grasp several in-house systems quickly. - Demonstrates collaborative competency. Additional Details: This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.,