Ops Sup Analyst

Role Overview: You are an Ops Sup Analyst 1 in Retail Bank Operations responsible for maintaining accuracy, compliance, and operational integrity within the retail banking environment. Your role is crucial in ensuring that all customer transactions, internal processes, and documentation comply with internal bank policies and external regulatory requirements. Key Responsibilities: - Scrutinize various retail banking transactions to ensure correct processing according to established policies and procedures - Verify compliance with internal bank policies, industry regulations, and legal requirements - Identify discrepancies, errors, or inconsistencies in documentation, data, and processes; report findings for correction - Assist in root cause analysis of errors to prevent recurrence and enhance operational efficiency - Provide feedback for process improvement based on audit findings - Maintain organized records of quality checks performed - Ensure completion of quality checks within defined service level agreements (SLAs) - Potentially provide guidance or training to operational staff on best practices and policy updates Qualifications: - 6+ years of relevant experience in Retail Banking Operations - Experience in quality assurance, quality control, or auditing function within the financial services industry - Proficiency in high-volume data entry and processing with emphasis on accuracy and efficiency Additional Details of the Company: This role is essential for upholding the bank's reputation, financial integrity, and customer trust through flawless execution of retail banking activities. Note: This job description provides an overview of the responsibilities and qualifications. Other duties may be assigned as required. Shift: Night Shift Please see the requirements listed above for the most relevant skills. For complementary skills, refer to the job description or contact the recruiter.,