Ops Sup Analyst 1

As an Ops Sup Analyst 1 at Citi, you will be responsible for providing operations support services. Your role will involve maintaining records and documentation, acting as a liaison between various stakeholders, and ensuring day-to-day operations support in line with Citi's infrastructure and processes. **Responsibilities:** - Follow established procedures to complete complex assignments and resolve problems through in-depth investigation or research - Conduct basic analysis, research, and workflow management - Support a wide range of products and services - Communicate relevant information to senior managers and support activities to mitigate organizational impact - Assess risks in business decisions with a focus on safeguarding Citigroup's reputation and assets - Act as the primary liaison between key business stakeholders and technology, providing recommendations on business priorities - Manage multiple projects simultaneously, focusing on the delivery of regulatory client deliverables - Prioritize fulfilling client needs to provide an exceptional client experience, measured by specific metrics **Qualifications:** - 2-4 years of relevant experience - Experience in a business office or operational environment - Proficient in computer and math skills, particularly with complex databases and spreadsheets - Attention to detail and clear communication skills - Knowledge of activities, policies, and procedures within a basic work area - Willingness to work night shifts - Proficiency in Microsoft Office - General knowledge of client reporting across the industry and competitors **Education:** - Bachelor's degree/University degree or equivalent experience This job description offers an overview of the work performed as an Ops Sup Analyst 1 at Citi. Additional job-related duties may be assigned as required. As an Ops Sup Analyst 1 at Citi, you will be responsible for providing operations support services. Your role will involve maintaining records and documentation, acting as a liaison between various stakeholders, and ensuring day-to-day operations support in line with Citi's infrastructure and processes. **Responsibilities:** - Follow established procedures to complete complex assignments and resolve problems through in-depth investigation or research - Conduct basic analysis, research, and workflow management - Support a wide range of products and services - Communicate relevant information to senior managers and support activities to mitigate organizational impact - Assess risks in business decisions with a focus on safeguarding Citigroup's reputation and assets - Act as the primary liaison between key business stakeholders and technology, providing recommendations on business priorities - Manage multiple projects simultaneously, focusing on the delivery of regulatory client deliverables - Prioritize fulfilling client needs to provide an exceptional client experience, measured by specific metrics **Qualifications:** - 2-4 years of relevant experience - Experience in a business office or operational environment - Proficient in computer and math skills, particularly with complex databases and spreadsheets - Attention to detail and clear communication skills - Knowledge of activities, policies, and procedures within a basic work area - Willingness to work night shifts - Proficiency in Microsoft Office - General knowledge of client reporting across the industry and competitors **Education:** - Bachelor's degree/University degree or equivalent experience This job description offers an overview of the work performed as an Ops Sup Analyst 1 at Citi. Additional job-related duties may be assigned as required.