1 - 3 years
0 Lacs
Posted:3 days ago|
Platform:
On-site
Full Time
Manage and resolve customer inquiries related to orders (tracking, shipping, and delivery).
Provide customer service via phone, email, and chat ensuring timely & accurate resolutions.
Investigate and resolve order discrepancies (missing/damaged items).
Coordinate with warehouse, shipping, and internal teams to close order-related issues.
Handle escalations, analyze problems, and provide effective solutions.
Identify process improvement opportunities for better efficiency & satisfaction.
Enter and maintain accurate customer order records.
1 to 3 years of experience in Customer Service / Order Management.
Strong communication, problem-solving & analytical skills.
Good attention to detail and multitasking ability.
Proficient in Microsoft Office.
Fluency in English (written & verbal).
Live Connections.
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2e-05 - 7e-05 Lacs P.A.
