Operations Team Manager

Engage with customers to offer appropriate solutions and process associated work tasks. As an Operations Team Manager at JPMorgan Chase, your responsibilities include achieving service metrics, exceeding financial targets, and ensuring satisfaction among business partners and employees. Implement continuous improvement initiatives, adhere to risk and control guidelines, and make higher-level decisions. Ensure tasks are completed within service levels and comply with Legal and Compliance standards. Demonstrate exceptional leadership to create an engaged and high-performing environment. Execute business initiatives through open communication with employees, peers, and other stakeholders. Make informed decisions using independent judgement, experience, and expertise. Identify and implement process improvement opportunities, manage team performance, and adhere to operating policies. Manage team performance through coaching and development, utilizing performance management resources. Demonstrate Firmwide Manager Capabilities, seek feedback, and summarize impact in Self-Evaluation. Minimum qualifications include 3 years of customer service or relevant experience, along with communication, influencing, change management, prioritization, and data analysis skills. High School diploma or GED is required. Preferred qualifications include financial industry experience, people management experience, and 2 years of call center experience. JPMorgan Chase & Co. offers a competitive salary, benefits, professional growth opportunities, high-energy work environment, and industry-leading training. Respect and value diversity, integrity, and teamwork. Work schedules vary and may include evenings, weekends, and holidays. Candidates must be willing to work during operating hours as specified by the recruiter. Training is mandatory and may require attending onsite sessions regardless of work location, which will be based on business needs.,