Operations Manager

5 - 10 years

Noida Greater noida

Posted:1 week ago

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Job Description

Operations Manager

Come on now, we need your full attention because its time to imagine what its like being an Operations Manager.

Imagine yourself going to work with one thing on your mind: that in most companies, its all about the KPIs but in TaskUs its all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.

Operations Manager

As a leader, you must also gain the trust and respect of your employees because lets face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.

Requirements:

So, what is it were looking for?

  • Since this is an

    Operations Manager

    post, wed need someone who already has the skills to even call themselves a Manager. Were looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
  • Someone who has at least

    three years of related working experience

    , preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
  • We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data.

Skills Required

People management People management skills Attrition Management CSAT Client management SLA International BPO

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Job Type

Full Time

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