Operations Manager

You will be responsible for overseeing a 5-store supermarket/hypermarket chain in Ernakulam and driving operational excellence during the expansion phase. Your key focus will be on ensuring smooth operations across all stores while upholding high standards of customer service and efficiency. Your main responsibilities will include managing multi-store operations by implementing standardized processes for inventory, staffing, and customer service. You will need to conduct regular store visits to ensure operational efficiency. In addition, you will be required to optimize costs and efficiency by reducing operational waste and shrinkage, improving labor scheduling, and monitoring key performance indicators such as sales, stock levels, and customer satisfaction. Your role will also involve leading and training store managers and staff, developing training programs, and ensuring compliance with company policies. Furthermore, you will support the expansion of the supermarket chain by assisting in setting up new stores, working closely with senior management on growth strategies, and contributing to the overall success of the business. The ideal candidate should have at least 8 years of experience in FMCG/retail operations, preferably in a supermarket/hypermarket background. A proven track record in multi-store management, a strong understanding of retail best practices, and cost control are essential. You should possess strong leadership and team management skills, be adept at problem-solving and decision-making, and have a data-driven approach using basic Excel and analytics. This is a field-based role that requires daily travel across Ernakulam stores, and flexibility to work extended hours during peak periods. The job is full-time and permanent, with food provided as a benefit. If you are looking for a challenging role where you can utilize your retail operations expertise to drive business growth and success, this opportunity may be ideal for you.,