Operations Manager

Key Responsibilities

Operations Management:
Oversee day-to-day warehouse operations including sorting, grading, transformation, and dispatch of products. Ensure timely delivery and stock availability for all dark stores. Manage complete warehouse operations including cold chain processes while ensuring quality standards and SOP compliance within defined cut-off timelines.

Inventory Management:
Ensure inventory accuracy and maintain proper stock control processes. Monitor stock levels and share daily stock audit reports with relevant stakeholders. Ensure timely identification and liquidation of damaged and expired inventory as per SOP and customer SLA.

Vendor & Resource Coordination:
Coordinate with vendors to ensure timely availability of operational resources such as contract associates, security personnel, and transportation facilities. Monitor vendor performance and ensure service delivery as per agreed requirements.

Process Efficiency & Cost Control:
Track productivity across warehouse processes and implement improvements to minimize operational waste. Manage operational efficiency to control variable costs and improve process performance.

Reporting & Compliance:
Ensure daily KPIs agreed with customers are achieved and present operational performance reports during daily review meetings. Ensure timely processing of vendor bills as per PR/PO process in SAP and maintain proper documentation.

Qualifications

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field (preferred).
6–8 years of experience in warehouse or logistics operations, preferably in FMCG, grocery, or fresh produce supply chains. Experience in handling cold chain operations and high-volume warehouse environments. Strong knowledge of inventory management, warehouse processes, and vendor coordination. Familiarity with SAP or similar ERP systems for billing and operational processes. Strong leadership, coordination, and problem-solving skills. Good communication and operational reporting abilities.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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