Operations Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Chennai Xpress Courier Pvt Ltd

2 - 3 Lacs

Chennai

Posted:23 hours ago

Job Description

Company: SAZ GLOBAL EXPRESS COURIER PVT LTDLocation: ChennaiPosition: Operations ManagerExperience: in Courier / Logistics / Express Industry

Key Responsibilities

1. Daily Operations Management

Manage domestic and international courier operations.
Monitor daily pickups, dispatches, transit and deliveries.
Ensure timely delivery and maintain service quality.
Monitor shipment tracking and delivery performance.

2. Team Management

Manage branch managers, hub supervisors, delivery staff and operations executives.
Set daily targets and monitor employee performance.
Conduct regular operational review meetings.

3. Customer Service

Handle escalated customer complaints.
Ensure timely resolution of missing, delayed and damaged shipments.
Improve customer satisfaction and retention.

4.. MIS & Performance Monitoring

Prepare daily, weekly and monthly operational reports.
Monitor delivery percentage, pending shipments, RTO and customer complaints.
Control operational expenses and improve profitability

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule

Work Location: In person

Skills Required

Logistics Daily Operations Service Quality Customer Service Customer Complaints Customer Satisfaction MIS Performance Monitoring Supply chain and logistics MIS reporting and dashboards Leadership and teamwork

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Job Type

Full Time

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Operations Manager