Role & responsibilities
A. Business Operations & Sales Growth
- Lead and monitor day-to-day operations across all branches.
- Drive achievement of monthly, quarterly, and annual sales targets.
- Develop branch-wise sales improvement strategies.
- Improve sales conversion, average bill value (ABV), and customer footfall.
- Identify low-performing outlets and implement corrective action plans.
- Drive cross-selling and upselling across sweets, savouries, tea, coffee, snacks, and QSR categories.
- Ensure achievement of overall business revenue and profitability targets.
B. Branch Performance Management
- Monitor branch-wise sales, expenses, profitability, and operational efficiency.
- Conduct regular branch visits and performance reviews.
- Review Branch General Managers' (BGMs) and Cluster Growth Managers' (CGMs) performance.
- Ensure effective opening, closing, and shift management.
- Maintain consistent operational standards across all outlets.
- Develop action plans for branches that are not achieving targets.
C. Food Production & Quality Management
- Ensure consistency in taste, quality, quantity, and presentation.
- Monitor central kitchen and branch-level food production.
- Ensure proper production planning based on sales demand.
- Minimize food wastage, stock expiry, and pilferage.
- Ensure compliance with FSSAI standards and food safety requirements.
- Maintain standard recipes, portion sizes, and product specifications.
- Coordinate with Purchase and Central Kitchen teams for uninterrupted supply.
D. Manpower Planning & Productivity
- Develop branch-wise manpower budgets based on business potential.
- Ensure optimum manpower deployment across all branches.
- Coordinate with HR for recruitment, onboarding, training, and retention.
- Monitor employee productivity and manpower cost.
- Develop leadership capabilities among BGMs, CGMs, and Shift Incharges.
- Reduce employee absenteeism and attrition.
- Ensure proper shift scheduling and workforce utilization.
E. Financial & Cost Control
- Take ownership of branch-level operational profitability.
- Monitor manpower cost, food cost, wastage, electricity, and other operating expenses.
- Improve gross margins and contribution per outlet.
- Ensure effective inventory management and stock control.
- Prevent operational losses, pilferage, and unnecessary expenses.
- Work closely with Finance and Accounts on budgets and financial performance.
- Review branch-wise P&L and take corrective action.
F. Customer Experience & Service Excellence
- Ensure excellent customer service across all branches.
- Establish service standards and customer handling procedures.
- Monitor customer complaints, online reviews, and feedback.
- Improve service speed and order accuracy.
- Ensure customer satisfaction and repeat business.
- Implement customer experience improvement initiatives.
G. SOP, Audit & Compliance
- Develop, implement, and monitor operational SOPs.
- Ensure adherence to opening and closing checklists.
- Monitor internal audits and operational inspections.
- Ensure compliance with FSSAI, labour, fire safety, and other applicable regulations.
- Conduct surprise branch inspections.
- Ensure timely closure of audit observations.
- Establish accountability for operational deviations.
H. Inventory, Purchase & Supply Chain
- Monitor branch stock availability and replenishment.
- Coordinate with Purchase, Stores, and Transport teams.
- Ensure proper stock ordering based on sales forecasts.
- Control stock variances and inventory losses.
- Improve procurement and distribution efficiency.
- Ensure uninterrupted availability of fast-moving products.
I. New Branch Opening & Business Expansion
- Plan and execute new branch openings.
- Evaluate operational readiness before launch.
- Coordinate manpower, infrastructure, equipment, inventory, and training.
- Establish operational benchmarks for new outlets.
- Support business expansion and operational scalability.
J. Leadership & Management Reporting
- Lead Cluster Growth Managers, Branch General Managers, and operational teams.
- Conduct weekly and monthly operational review meetings.
- Present business performance reports to the Managing Director.
- Establish accountability through measurable KPIs.
- Develop succession plans for key operational positions.
- Build a performance-driven organizational culture.
Preferred candidate profile
- 5-10 years of experience in the Food & Beverage, QSR, restaurant, retail food, or hospitality industry.
- Minimum 5 years of experience in a senior operations leadership role.
- Experience managing 10-25 or more outlets.
- Proven track record of handling multi-location operations.
- Experience managing annual business turnover of 30100 crores or above.
- Strong knowledge of sales growth, profitability, food cost, and manpower cost management.
- Experience leading Cluster Managers, Area Managers, and Branch Managers.
- Strong understanding of central kitchen operations, food production, and supply chain.
- Experience in business expansion and new outlet openings.
- Excellent leadership, communication, analytical, and decision-making skills.
Perks and benefits
- Competitive Salary: Attractive salary package based on experience, industry exposure, and previous CTC.
- Food: Free food provided by the company.
- Accommodation: Company-provided accommodation, subject to company policy.
- Travel Allowance: Official travel and branch visits reimbursed as per company policy.
- PF & ESI: Statutory benefits as per applicable eligibility and provisions.
- Medical Benefits: Health insurance benefits, subject to company policy.
- Career Growth: Opportunity to lead and scale a growing multi-branch F&B business.
- Leadership Exposure: Direct interaction with the Managing Director and involvement in strategic business decisions.
