Operations Manager

Job Description

Key Responsibilities Build and maintain strong relationships with partner insurers and TPAs Act as the primary point of contact for insurers regarding endorsements and operational queries. Ensure timely processing of endorsements and track pending cases to closure. Collaborate with internal teams to provide insurers with all necessary documentation and information. Monitor key performance metrics for endorsements (e.g., turnaround times, error rates). Propose and implement process improvements to enhance efficiency. Lead a small team of Insurer relationship Managers and managing their workflow Provide regular updates to leadership on endorsement status and insurer performance. Prepare and share reports on insurer-related metrics and suggest actionable insights om agent performance Skills Requirement 4+ years of experience in relationship management, insurance operations, or a similar role. Strong understanding of insurance endorsements and related workflows. Excellent communication and negotiation skills. (Hindi/English mandatory) Familiarity with health insurance (B2B) and complete knowledge on endorsements Proficiency in using Excel and working on software/Tools Problem-solving mindset with the ability to manage multiple priorities effectively. Analytical skills for monitoring performance and generating reports. Proactive and self-motivated with a focus on achieving results Ability to build trust and foster collaboration with both internal and external stakeholders. Detail-oriented with excellent organizational skills Show more Show less