Operations Manager (Compliance & Tax Firm)

About the Role

We are looking for a strong, disciplined, execution-focused Operations Manager who can take full responsibility for daily operations, team productivity, deadlines, and client delivery.

Key Responsibilities

Team & Work Management

• Lead a team of 10–25 people across taxation, compliance, and accounts verticals

• Assign daily tasks, track progress, and ensure accountability

• Conduct morning stand-ups and daily follow-ups

• Ensure deadlines are met with zero last-minute chaos

Process & Operations Control

• Maintain task boards (Trello/Asana/ClickUp etc.)

• Implement SOPs and enforce workflow discipline

• Monitor team efficiency and take corrective action

• Escalate issues proactively

Client Delivery Oversight

• Ensure timely completion of GST, Income Tax, ROC, TDS, and other statutory filings

• Coordinate with senior management for priority clients

• Handle escalations and ensure high-quality output

People & Performance Management

• Maintain team discipline, attendance, and task ownership

• Identify inefficiencies and take strict corrective actions

• Conduct weekly performance reviews

• Build a culture of responsibility and continuous improvement

Required Skills & Personality Traits

MUST-HAVE PERSONALITY

• Strong communicator

• Bold, assertive, and comfortable with tough decisions

• Naturally disciplined and structured

• Not afraid to say “no excuses”

• Thrives under deadlines

• High follow-up and organisation ability

TECHNICAL EXPERIENCE

• Experience in CA / compliance / tax / finance operations is preferred

• Understanding of statutory deadlines

• Experience managing teams

• Familiarity with task management tools

Qualifications

• Graduate or Postgraduate (B.Com/M.Com/MBA preferred)

• 3–8 years experience in operations, process management, or team leadership

• Prior experience in CA or compliance firms is a big plus

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person