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Operations Manage BPO

0 years

8 - 0 Lacs

Bengaluru, Karnataka

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

Microsoft Powerpoint Microsoft Excel Management Customer service English Microsoft Office In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Designation - Operations Manager - BPO
Experience -

  • Oversee end-to-end call center operations (voice / non-voice / chat / blended processes).
  • Ensure adherence to SLAs, quality standards, and productivity targets.
  • Monitor daily, weekly, and monthly performance metrics, identifying gaps and implementing corrective actions.
  • Manage resource allocation, shift planning, and workload distribution.
  • Strong leadership and people management skills.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Exceptional communication and interpersonal skills.
  • Proficient in MS Office (Excel, PowerPoint) and call center reporting tools.
  • Ability to manage operations under pressure and meet tight deadlines.

Location - Kudlu Gate

Contact - Veena 6360141064

Job Type: Full-time

Pay: ₹851,672.30 - ₹1,234,613.94 per year

Work Location: In person

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