Operations Intern

Role: Operations Intern — Salon
Brands: American Hairline (AHL) & Alchemane
Reporting to: Salon Operations Manager
Location: Khar (W), Mumbai (On-site)
Comp: ₹5–₹10k stipend + performance bonus; PPO for top performers
Schedule: Tue–Sun, 10:30 AM–7:30 PM (Mon off)

Responsibilities

• Frontline Operations
• Own the daily run-sheet: slot hygiene, no-show follow-ups, buffer planning.
• Client journey control: greet → intake form → service handover → QA photos → billing → after-care brief.
• Inventory & Procurement
• Count-in/count-out for toppers, patches, adhesives, clips, tapes, tools.
• Raise low-stock alerts, create GRNs, reconcile vendor bills, update batch/expiry.
• Quality & Compliance
• Pre-service kit verification; tool sanitation logs; color & base matching QC.
• Before/after capture standards (angles, lighting, consent forms).
• Incident log & quick CAPA notes.
• Order & Dispatch
• Move cases through Enquiry → Consult → Order → Assembly → QA → Dispatch in the tracker.
• Coordinate courier pickups; update clients with AWB; follow D+1 delivery checks.
• Data, FMS & Reporting
• Maintain Google Sheets dashboards (Planned vs. Actual, delays, NPS).
• Daily EOD: appointments served, upsells, issues, stock movement.
• Project Support
• Support shoots (models, releases, slotting).
• Help standardize SOPs and training material for new stylists/interns.

Tools You’ll Use

• Google Sheets, Docs, Drive, WhatsApp Web
• Label printer / barcode, basic CRM (we’ll train)
• Bonus: Google Apps Script basics (logging timestamps, WhatsApp templates)

Must-Haves

• Strong ownership, neat documentation, time discipline
• Comfortable on busy floors; polite, professional communication
• English + Hindi/Marathi

Good-to-Have

• Experience in salon/retail/clinic ops
• Basic Excel/Sheets formulas (VLOOKUP/XLOOKUP, FILTER, COUNTIF), checklists, QR/barcodes
• Any exposure to logistics/courier portals

Success Metrics (tracked weekly)

• Appointment on-time start rate ≥95%
• Stock variance ≤2%
• Order → Dispatch TAT ≤24h (where applicable)
• CSAT/NPS ≥4.6
• SLA breaches documented with CAPA within 24h

Growth Path

Ops Intern → Ops Coordinator → Assistant Ops Manager (Salon / E-com / Fulfilment)

Selection Process

• 15-min screening call
• On-site trial (2–3 hrs): appointment flow + inventory mock
• Final with Ops Manager

Mini Assignment (submit with application)

• Share a one-page Google Sheet mock for Daily EOD with sections for: Appointments, Issues/CAPA, Stock-in/out, Courier pickups. Include 3 basic formulas you’d use.

Job Type: Full-time

Pay: ₹5,000.00 - ₹10,000.00 per month

Work Location: In person