Operations Intern

Job Title: Client Relationship Associate

Company: NNIIT

Location: Hyderabad

About NNIIT:

NNIIT is a fast-growing company dedicated to personalization as a solution for all competitive, board, and entrance examinations through AI & Neuro-advanced technology. We are looking for an empathetic and proactive Customer Success Manager (CSM) to ensure customer satisfaction, retention, and long-term success.

Key Responsibilities:

• Act as the primary point of contact for assigned customers, ensuring a seamless onboarding experience
• Engage with customers regularly through virtual meetings, calls, and emails to understand their needs and provide solutions
• Assist students and parents in effectively using NNIIT’s products and services
• Track customer progress, usage patterns, and address concerns proactively
• Ensure high customer retention rates by delivering exceptional support and guidance
• Gather customer feedback and collaborate with internal teams to enhance the product experience
• Identify opportunities for upselling and cross-selling additional services
• Manage and resolve customer issues efficiently to maintain high satisfaction levels
• Maintain accurate records of customer interactions and progress
• Conduct training sessions, webinars, and engagement activities to drive product adoption

Requirements:

• Bachelor’s degree in Business, Marketing, B.Tech in Science streams (Computer Science, IT, Electronics, Mechanical, etc.), or a related field
• Strong communication and interpersonal skills
• Ability to build and maintain long-term relationships with customers
• Problem-solving mindset with a customer-first approach
• Prior experience in customer success, account management, or client servicing is a plus but not mandatory

Perks & Benefits:

• Health Insurance coverage for employees
• Competitive performance-based incentives
• Career growth opportunities within the company
• Hands-on training and mentorship
• A dynamic and fast-paced work environment

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you Immediate joiner?

Education:

• Bachelor's (Required)

Language:

• Telugu (Required)

Work Location: In person