Operations Executive

About Qwqer:

QWQER, is an international brand name existing in 5 countries. In India we are 5 years old. We are App based delivery platform and we help businesses with their delivery needs and transportation requirements. For individuals, we provide deliveries within the city and also have options where individuals can sit in the comfort of their homes or offices and purchase products or book deliveries.

We have made more than 50L + deliveries and have more than 5 lakhs+ customers in 28 cities across all South Indian states. Some of our marquee clients are Spar, Big basket, Lulu, TATA 1mg etc.

Our Product Lines

· QWQER Express:

We provide hyperlocal delivery services for large enterprises, SME customers and B2C customers using our app.

· QWQER Fleet:

We provide vehicle deployment (FTL) for large enterprises. Here our vehicles ply within, between cities and between regions too.

· QWQER Shop:

This is a marketplace which enables customers to login and purchase products from stores within the city that are listed on the app.

Our website www.qwqer.in

Our Instagram link is https://www.instagram.com/qwqerindia/

Operations Executive Job description

Responsible for day-to-day controlling of 2-wheeler delivery executives and planning

Key Roles and Responsibility

1. Ensure the 2-wheeler riders’ availability is planned for the next day

2. Ensure that 2-wheeler riders arrive at reporting location on time

3. Ensure alternate arrangements are made if an assigned rider does not report in the reporting location

4. Monitor the end-to-end delivery process – From the time the customer places the order to the time the end customer receives the order and all payments cleared.

5. Plan and assign schedule orders

6. Ensure SLA are met with no escalations from customer.

7. Ensure that all CODs are paid back to the customer or Qwqer the same day

8. Ensure that drivers are properly allocated to meet customer requirement keeping a constant check on the driver productivity.

9. Must have updated ground level information and must be willing to go on the field to conduct spot audits, meet riders and

keep them updated on the driver app release, training requirements etc.

10. Assist in sourcing and recruitment of quality delivery executives and drivers by referral programs and field sourcing

11. Ensure that all documents are checked and verified before onboarding a delivery executive.

12. Timely information must be provided to the customer service team

13. Ensure to meet our high standards for customer satisfaction

14. Ensure all business are conducted in accordance with the company’s operational and safety procedures ensuring minimum risk to drivers and the business

Job Specification: -

Requirements:

Looking for an immediate joiner

Male or female candidate can apply

1 to 2 Years of relevant experience in last mile / hyper local delivery operations either as an operations executive or Team Lead

Must have good communication skill in Kannada and reasonable communication skill in English and Hindi

Flexibility in shift timings.

Preferable Companies/Industries – Courier company, E commerce (delivery ), Hyper local / Last mile delivery

Budget: As per Industry Standards + PF + Insurance

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person