Job
Description
About the job: Job description Job Title: Operations Executive Location: Bangalore, India Employment Type: Full-time About Us: We are a fast-growing EdTech company revolutionizing the learning experience for students and professionals. If you are passionate about sales, have a knack for building relationships, and want to grow in a dynamic and rewarding environment, we'd love to have you on board! Key Responsibilities: a. Student Support & Engagement: 1. Communicate politely and professionally with students, especially when addressing queries or concerns. 2. Handle challenging or confused students with empathy and patience via phone, messages, or email. b CRM Management: 1. Maintain and update student records accurately using CRM tools. 2. Ensure data integrity and timely updates for smooth internal coordination. c. Access & Technical Support: 1. Guide students in accessing their classes and learning materials. 2. Offer technical support and walkthroughs to help them navigate the platform with ease. d. Onboarding Coordination: 1. Take ownership of the post-sales student onboarding process. 2. Ensure all necessary access, information, and orientation is provided on time. e Communication: 1. Act as a bridge between students and various departments (sales, academic, and technical), ensuring smooth communication and quick resolution of issues. Requirements: 1. Bachelor's degree in any discipline (preferred in Education, Business, or related fields). 2. 0-1 year of experience in operations, customer support, or similar roles (preferably in an EdTech or education-related company). 3. Good command of written and spoken English. 4. Ability to handle calls, emails, and chat support in a professional manner. 5. Familiarity with CRM tools (e.g., Zoho, Salesforce, or similar) is a plus. What we offer: 1. Opportunity to work with a growing and dynamic EdTech company. 2. Friendly and supportive team environment. 3. Learning and development opportunities. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 2,50,000 /year Experience: 1 year(s) Deadline: 2025-06-30 23:59:59 Skills required: Client Relationship Management (CRM) About Company: Learnbay provides industry-accredited data science courses in Bangalore. We understand the conjugation of technology in the field of data science, hence, we offer significant courses like machine learning, TensorFlow, IBM Watson, Google Cloud platform, Tableau, Hadoop, time series, R, and Python. With authentic real-time industry projects around, hundreds of students are placed in promising companies for data science roles. By choosing Learnbay, you will reach the most aspiring job of the present and future. Learnbay data science course covers data science with Python, artificial intelligence with Python, and deep learning using TensorFlow. These topics are covered and co-developed with IBM.
