Operations Executive

2 - 4 years

3 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Description

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Ethics Travel

Ethics Travel Management Pvt. Ltd.

Ethics Travel Management Pvt. Ltd.

Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.

Ethics Travel Management Pvt. Ltd.

Key Responsibilities

  • End-to-end travel management Ticketing, confirmation, cancellation, invoicing
  • Managing Corporate accounts & MICE movement
  • Evaluate the complete development of Ops. function considering its contribution to the achievement of business goals
  • Consistently follow Travel guidelines
  • Ensure customer satisfaction is measured through provided tools and goals are met & implementing plans for continuous improvement
  • Work as the primary alliance between the Supplier and Operation
  • Create a positive work environment
  • Ensure on-time suppliers (Hotels Transporters, Activities provider) confirmations & payments by coordinating with the requirement stakeholders
  • Strong understanding of client (B2C, B2B, Corporate, MICE) policies and processes, determining the impact on the operation team as changes are implemented
  • Strong understanding and accuracy provide direction on a large range of travel
  • Maintain and seek expansion of current knowledge of various industries or products (Travel Management, Account Management, Contact Centre Operations, etc.)
  • Assist the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
  • Ensuring optimum utilization of agents with reference to their productivity and efficiency.
  • Coordinating with the training and quality team for the individuals performance improvement.
  • Participating in internal & external calibration sessions with Quality/Operations.
  • Willing to work in rotational shifts with rotational week Off’s.
  • Coordinating with different departments to resolve the escalation cases via Call, Email, Chat, social media, and Forums
  • Follow up with the technology/NOC team for resolving pending bugs/PRMs

Desired Skills Requirements

  • Excellent attention to detail
  • Ability to multitask effectively
  • Strong written and verbal communication skills
  • Ability to perform repetitive tasks with a high degree of accuracy
  • Comfortable working independently with minimal supervision
  • Any Bachelor’s degree or diploma
  • 04-05 years of experience in Holidays Operations

Services by ETM

  • Travel Booking Assistance
  • (Domestic & International).
  • Flight Ticket Booking
  • (Group & Individual.)
  • Customized package tours
  • Transport arrangement
  • (Road & water)
  • Adventure & Leisure activities
  • Destination Marketing
  • B2B supply (Travel Services)
  • Experimental tours & programs
  • MICE
  • Medical tourism
  • Corporate Travel arrangements
  • Sustainable development projects
  • Local stakeholders
  • Development programs
  • Community development Initiatives
  • Hotel acquisitions & merging
  • Hospitality consultants

Offerings by ETM

  • Positive Company Culture
  • Employee Assistance Programs
  • Employee Recognition and Rewards
  • Paid Time Off
  • Professional Development Opportunities
  • Flexible Work Arrangements
  • Comprehensive Benefits Package
  • Competitive Salary
  • lucrative incentives

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Ethics Innovations logo
Ethics Innovations

Consulting

San Francisco

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