Operations Engineer, Associate

Role Overview: As an Operations Engineer, Associate at our Pune location, your primary responsibility will be to work closely with the Business and Project Manager/Scrum Master for the successful implementation and support of SirionOne CLM projects. You will need to be a hands-on Sirion engineer with multiple implementation experiences and expertise in workflow configuration. Being a good team player with excellent communication and interpersonal skills is essential for this role. Key Responsibilities: - Learn Sirion Capabilities Technical Configuration in the tool quickly. - Understand Business Requirements and the design of Sirion Contract Life-cycle Management developed for Deutsche Bank. - Perform Sirion Configuration/Implementation i.e., Manage Configuration Changes in Sirion and Reporting. - Collaborate with Architects & Platform Owner to support their mission for the Program Deployment. - Support issue investigation and resolution for incidents escalated to development/L3 within defined SLAs. - Conduct Sirion Release Testing, Report the issues, and resolve the problems. - Ensure the implementation of best practices based on Industry standards. - Participate in Reviews, check the feasibility of the solution and functional fitment as per DB standards and best practices, aligning customer expectations for smooth and timely project delivery and support. - Build Knowledge by documenting the configuration and enriching the Key Operating Principles. - Prepare and deliver Maintenance documentation, update the configuration workbook periodically. - Suggest process improvements based on the application capability and industry best practices. Qualifications Required: - Must have 6-10 years of experience and at least 3 years in software configuration/support engineering. - Minimum 2 years of experience in workflow configuration in SirionOne CLM or similar products. - Technical Knowledge of SFTP, Unix, and Data Exchange mechanism would be an added advantage. - Good Knowledge of SDLC & Agile processes. - Experience in the Procurement business process or Contract Life-cycle Management is an advantage. - Strong customer focus with experience of working with cross-functional/cross-department teams. - A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills. - Bachelor's degree in Computer Science or IT-related discipline (or equivalent work experience or diploma). - Sirion certification is an advantage. (Note: Additional details about the company were not mentioned in the provided Job Description.),