Operations Director -Wealth & Investment Management Operations

Wells Fargo

8 - 13 years

25 - 40 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

investment management operations management wim operations investment management operations talent development

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role:

Wells Fargo is seeking a Securities Operations Director to Head the teams within their Wealth and Investment Management Operations across India and Philippines.

In this role, you will:

Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
Work with senior management to develop and execute business plans
Integrate efforts of cross department initiatives with core business objectives
Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
Interpret and develop range of policies and procedures relating to Operational management area
Collaborate with and influence functional team on the operational processes and initiatives
Provide training and guidance to less experienced staff
Manage allocation of people and financial resources for Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Leverage experience transforming operational functions in the financial services industry to bring teams together and build effective, efficient operational capabilities aligned with client journeys.
Provide leadership to all aligned teams to improve processes, implement controls, manage resources, and execute on the WIM Operations strategic plan
Collaborate with senior leaders and provide input to establish the strategic direction for business initiatives
Ensure operational policies and procedures comply with regulatory compliance for all aligned capabilities
Recruit, develop, and retain top talent
Contribute to the development and evolution of a multi-year transformation roadmap
Develop and execute effective change strategies and plans in collaboration with COEs, Operations leadership, Ops Tech leadership, and other key partners to ensure adoption, high team ember engagement, and achieve desired outcomes
Develop and execute processes and tools to hold individuals and teams accountable for progress
Contribute to the development of digital strategies to improve client experience and make the business more efficient and effective
Ensure all compliance and regulatory requirements are implemented, and SLAs to all partners and stakeholders are met
Participate in the review of end-to-end business processes to determine where we can simplify and create more efficiencies
Implement a continuous improvement program to ensure processes and procedures remain current and appropriate
Benchmark with other operational teams and leverage industry best practices regarding tools and processes where possible and appropriate
Develop and execute measurement strategies in partnership with finance and others to measure progress and the ultimate impact of initiatives; ensure alignment with stated goals and commitments and facilitate remediation plans if needed to deliver on commitments
Develop and leverage data-based insights to manage teams and drive continuous improvement
Unique Knowledge & Skill Requirement Expertise in Wealth Management or Financial Services Industry business and operational capabilities
Demonstrated ability leading a major function or large geographic segment of a financial service organization
Demonstrated ability to interact effectively with a variety of contacts, primarily senior management
Solid budget forecasting and risk management skills Demonstrated ability to manage through middle and upper-level managers
Demonstrated ability to contribute to companywide strategy and to use strategy to drive results
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
A seasoned, relationship-driven executive who will have the style and sensitivity to work within an overly complex business environment
Multi-cultural sensitivity is necessary
Exhibits excellent problem solving and analytical skills
Good understanding of Six Sigma, Lean, etc
and a track record of continuous improvement through usage of the above quality tools
Experienced in process improvement and quality frameworks
Excellent soft skills - communication skills and ability to influence at senior levels
Demonstrate expertise in project management, stakeholder engagement, people leadership, and delivery of quality work products
Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to negotiate and facilitate issue resolution
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Preferably with a FINRA Series 99 but it is not required
Direct span of control 8-12 senior managers/LOB leads Indirect span of control ~1400 processing and servicing team members across same / multiple sites (based on complexity)

Required Qualifications:

8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience

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