Operations Coordinator - Laundry

As an Operations Coordinator, you will play a crucial role in managing the day-to-day coordination between washers, ironers, the delivery team, and CRM/customer support team to ensure seamless laundry operations. Your proactive and detail-oriented approach will be essential in maintaining efficient internal communication and timely order processing. Key Responsibilities: - Coordinate daily workflows among washing, ironing, and delivery teams to prevent delays or errors. - Collaborate with the CRM team to monitor urgent orders, escalations, and customer instructions effectively. - Prepare and update daily team rosters to guarantee adequate shift coverage. - Ensure all orders are processed promptly and dispatched in accordance with SLA. - Monitor the order management dashboard to identify and address any stuck or delayed orders. - Act as the primary point of contact for internal teams to resolve operational challenges. - Maintain records of daily issues and implement learnings for process improvement. - Coordinate with delivery personnel for pickups and drop-offs, especially during changes or exceptions. - Track order readiness and highlight any capacity mismatches to ensure smooth operations. - Provide support to the operations lead/founder in various ad hoc duties related to workflow enhancement. About the Company: Unfortunately, no additional information about the company was provided in the job description. Job Type: Full-time Schedule: Day shift Work Location: In person,