Operations Control

As an Executive in the Operations Control Centre at our company, your role is crucial in ensuring seamless Service Delivery and Customer Satisfaction. Your responsibilities will include: - Managing doctor appointments - Handling customer complaints and follow-ups - Handling both inbound and outbound calls - Having knowledge of emergency codes to manage emergencies - Tracking and making recommendations for enhancing customer experience in the hospital - Assisting in general hospital operations - Performing any other ad hoc duties related to hospital operations assigned by your supervisor To qualify for this position, you should meet the following criteria: - Graduate in any discipline - 2+ years of experience in healthcare, service industry, or BPO - Good communication skills, both verbal and written - Great interpersonal skills and ability to work effectively in a team - Good analytical skills and quick thinking - Dedication and passion to meet and exceed customer expectations, both internal and external - Positive, pro-active, motivated with a can-do attitude Additionally, our company offers the following benefits: - Health insurance - Provident Fund This is a full-time, permanent position that requires you to work in person at the specified location.,