Operations Consultant (Projects and Experience)

As an Operations Consultant (Projects and Experience) at Livspace, your primary responsibility will be to mentor Livepreneurs on various skills and ensure a seamless customer experience throughout the project timeline, specifically in the design and operations stages. Your role will involve working closely with different functions to provide insights for process improvements for Livpreneurs. You will play a crucial role in ensuring the success of every Livpreneur by understanding and interpreting drawings across various disciplines such as Civil, Electrical, Plumbing, Carpentry, etc. It will be your responsibility to identify design discrepancies, anticipate execution risks, validate work orders, review BOQs and drawings, and prepare detailed project execution schedules highlighting interdependencies of tasks. You will also be tasked with auditing site work through regular inspections and remote monitoring to uphold quality control standards. Being the bridge between Livpreneurs and Customers during the design to project execution stage, you will need to ensure timely updates are provided to customers, manage project trackers and summaries, and oversee a team of 5 to 10 Livpreneurs in a city or region. Analyzing data to identify performance bottlenecks, devising corrective solutions, and implementing them end-to-end will be essential aspects of your role. Additionally, you will be responsible for maintaining the quality of Livpreneurs" projects, addressing specific challenges that may impact performance, and collaborating with internal functions on key initiatives such as SOPs, pricing, and new projects. The ideal candidate for this role should possess a Management Graduate/Construction management degree, preferably from a Tier I/Tier II Institute, along with a strong background in Project Management, Engineering, or Architecture with a minimum of 2 years of experience. Experience in handling at least 15+ renovation projects and a deep understanding of site execution for home renovations are crucial requirements. Strong problem-solving skills, excellent interpersonal and communication abilities, proactive nature, high level of ownership, and a quick learning aptitude are essential traits for this role. Past experience in managing project management/operations, preferably with ops-focused startups, and proficiency in Excel/Google Sheets and data analysis skills are highly preferred qualities.,