Operations Associate

• Opearations Associate
• You will have a direct impact on user satisfaction. You'll work as part of a high-energy team that is scaling across all Operations functions. Pushing time bound resolutions on outbound calls, ensuring quality escalation resolution across multiple Operations functions while also coordinating between the users and empanelled health centres will be critical.
• As part of your day-to-day work, you will Communicate textually as well as verbally with end users. Coordinate with customers, labs, hospitals to ensure the service.

Execute resolution implementations and work towards appropriate balance between quality, promptness and coordination. Work with a cross-discipline team of diverse verticals within the Operations team.

Must Haves

• A Bachelor’s Degree.
• Expert knowledge of operations processes.
• Working knowledge of calling process.
• Good understanding of user grievance redressal.
• Experience of over 1 year in Operations (preferably in the Healthcare Technology Industry)- Good understanding of Hindi and English.
• Proficient in Communication (Written as well as verbal).

Job Types: Full-time, Permanent

Pay: ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund
• Work from home

Application Question(s):

• Do you have experience in Healthcare industry as an operations associate?
• This job requires willingness to travel accross Bangalore for client visits and hospital visits, are you okay with it?

Education:

• Bachelor's (Preferred)

Experience:

• Operations associate: 1 year (Required)

Language:

• English (Required)
• Kannada (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: Remote