Operations Associate

Job Purpose:

Job Purpose:

• cessing, proofing and distributing copy to domestic and international circuits via wire, Our Client for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
• Quality checking all orders and distributions to guarantee a high standard of service delivery.
• Account managing the successful completion of orders
• Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
• Adhering to all departmental Standard Operating Procedures at all times.
• Providing a high standard of ROI reporting to add value to Our client products.

Key Result Areas:

1. Distribution:

Ensure accurate distribution to correct circuit at specified time

Monitor and chase return of requested translations for onward distribution

Ensure that all information uploaded toOur Client for Journalists is uploaded with relevant industry, subject and geography coding

Upload graphics and linked documents into Our client for Journalists, and theOur Client websites

2. Editorial:

Ensure accuracy, attribution and acceptability of clients copy

Ensure regulatory headline and content accuracy of clients copy

Assist with formatting or document conversion queries

3.Client Relations

Promote a client-focused culture at all times

Instigate initiatives and processes to build, develop and maintain excellent business relationships

Understand clients needs and objectives

Attend meetings and social evenings with clients where necessary

Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times

Maintain an excellent knowledge of all Our Client products and services.