Operations Analyst - Automation

As an Operations Analyst focusing on Automation, your role involves performing all operational processes and procedures to ensure that all IT services and infrastructure meet operational targets. You will be responsible for running and monitoring all infrastructure and application components, as well as managing and enhancing incident, problem, change, and release management processes. **Key Responsibilities:** - **Incident Management, Problem Management:** - Identify resolutions for recurring incidents and problems to minimize downtime to impacted IT services. - Ensure incidents are resolved in a timely manner and adhere to predefined SLAs. - Record all incidents and problems in a central repository or knowledge base. - Drive proactive and reactive problem management. - Perform periodic reviews and define problem control and incident management procedures. - Coordinate and monitor incident and problem resolution for vendor-managed products. - Conduct Post-Implementation Reviews (PIR) for continuous improvement. - **Technical Change Management:** - Enforce standardized methods for building, testing, and implementing changes that meet service levels. - Partner with the business and IT to confirm change requests align with business requirements. - Maintain records of changes and ensure authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner. - Identify critical changes that need to be referred to the Change Advisory Board for guidance. - **Other Key Responsibilities:** - Participate in project teams through all phases of the technology enablement life cycle. - Provide specific subject matter knowledge to the design and integration phase of each project. - Advise clients on business process services and collaborate with client technology professionals and third-party alliances to implement technology solutions. The company is looking to expand its practice area to include a team experienced in RPA (Robotic Process Automation) tools such as UiPath, Blue Prism, Microsoft Power Apps, and Microsoft Power Automate. You will develop and document RPA configuration best practices, configure new RPA processes and objects, and solve day-to-day issues in RPA processes. The Automation Operations team is part of the global Enterprise Automation CoE team within Corporate IT. Reporting to the Automation Operations Team Lead, you will troubleshoot bug fixes, deliver change requests within automated solutions, and work closely with team members to drive improvements. **Qualifications Required:** - Mastery of Automation tools such as UiPath or Power Automate. - Understanding of basic object-oriented concepts. - Basic knowledge of code troubleshooting. - Strong problem-solving skills. - Self-motivated, team player. - Good verbal and written communication skills.,