Operations Analysis Specialist

Job Description

The Company Our client is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimization services. The company was formed through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. The Job We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV s suite of products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Duties & accountabilities Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution Respond to client requests by providing detailed analysis and feedback Work closely with internal teams for system enhancements. Process reports (user list / Trade) as requested by clients Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms. Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades. Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well. Your Profile What We’re Looking For: A sound knowledge of financial markets and market participants 3-8 years in the financial markets preferably in operations. Knowledge of OTC / FX products, the trade clearing process and application support. Prior experience working on Traiana applications is a major plus. Excellent Communication Skills. Candidates should have experience in Trade Settlement/ Collateral Management/ Reconciliation for OTC - Derivatives only and not Listed Derivatives.